Onramp IT Support
Empower your IT team to resolve issues faster and more effectively. The IT Support package equips you with everything needed for incident management, user issue tracking, and comprehensive reporting—all in a preconfigured Zendesk setup.
Features for IT Excellence
Omnichannel support
Respond to tickets from email, chat, and internal portals.
Incident management
Track, prioritise, and resolve system outages or user issues.
Custom dashboards
Visualise IT trends and KPIs in real-time.
Knowledge base integration
Help users find solutions faster with a self-service portal.
Designed for IT Teams
Designed for IT Teams
The IT Support platform is a comprehensive solution designed to meet the unique needs of IT teams, offering all the essential features for seamless omnichannel support.
Scale to meet demands
Designed to aid growing with your organisation, handling multiple departments and high ticket volumes. Whether supporting a small IT team or managing operations across offices.
Improve Response Time
Drastically reduce response times and resolve issues faster than ever. Advanced ticket routing ensures incidents are assigned to the right team or agent, eliminating delays.
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