Onramp Retail Support
Give your retail customers a platform that keeps up with them. Customer Support Retail delivers personalized, cross-channel experiences while staying efficient. From online to in-store, this Zendesk solution simplifies care like never before.
What you get with Customer Support Retail
Omnichannel support
Seamlessly manage queries from chat, email, phone, and social media.
Enhanced routing
Automatically direct tickets to the right team, cutting down response times.
Collaboration tools
Foster teamwork with advanced internal communication and shared dashboards.
Custom reporting
Gain insights into trends, sales impact, and customer satisfaction metrics.
Professional Retail platform
Faster response times increase customer retention and drive sales
Quickly addressing customer queries builds loyalty and trust, encouraging repeat purchases and boosting overall revenue.
Industry-aligned templates expedite setup, ensuring best practices
Ready-made templates tailored to your industry reduce setup time, ensuring compliance with proven strategies and efficient workflows.
Scalable to support your busiest shopping seasons
Built to handle peak demands, our solution supports growing organisations, ensuring seamless performance during high-traffic periods.
Get The Most from your platform
Add-Ons to Supercharge Retail Support.
Zendesk Advanced AI
Turn data into actionable insights. Leverage the power of Zendesk's Advanced AI to analyse vast amounts of data, uncover trends, and provide meaningful insights that drive smarter decisions.
Zendesk Workforce Engagement
Optimise agent schedules and enhance productivity. Streamline workforce operations with tools to create efficient schedules, empower agents, and ensure your team delivers peak performance every day.
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